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Unread 03-11-2018, 06:24 AM  
Jethpriel
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Northern Mirkwood

Heya.
Just wanted to ask if any update for Northern Mirkwood on its way?
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Unread 03-03-2018, 03:20 PM  
Garan
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Quote:
Originally Posted by magdalena001
hello, thank you Gran, message send you MP.
Sorry for my anglish
I sent the document to the email provided. Hopefully it is easily followed and should resolve your issue. Your English is just fine - as I said earlier, it is better than my French
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Unread 03-03-2018, 02:29 PM  
magdalena001
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hello, thank you Gran, message send you MP.
Sorry for my anglish
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Unread 03-02-2018, 10:33 PM  
Garan
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Quote:
Originally Posted by magdalena001
Bonjour, oui c'est le même message.

"Echec de sauvegarde de la capture d'écran sur le disque"

Thank you
The instructions to fix the permissions turned into a fairly long document so it's probably best if I email it to you. There is a link in the top right of this page to Private Messages. Can you please send me a PM with an email address where I can send the instruction document?
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Unread 03-02-2018, 12:27 PM  
Garan
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Quote:
Originally Posted by magdalena001
Bonjour, oui c'est le même message.

"Echec de sauvegarde de la capture d'écran sur le disque"

Thank you
That's good since it reinforces the idea that this is the same problem. I'm busy with another RL issue but will post some screen shots on how to address the permissions problem as soon as I can.

I'm going to stick to English since your English is undoubtedly a lot better then my French but the screenshots should give enough of an idea so that even if the labels are different you will be able to follow them. I should have them posted later today or early tomorrow (Eastern US time).
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Unread 03-02-2018, 09:18 AM  
magdalena001
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Bonjour, oui c'est le même message.

"Echec de sauvegarde de la capture d'écran sur le disque"

Thank you

Last edited by magdalena001 : 03-02-2018 at 09:18 AM.
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Unread 02-28-2018, 05:16 PM  
Garan
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Quote:
Hello, not actually for my screenshots recently, when I do Print Screen, I see an image capture error message, I think I had to unintentionally delete the screenshot file. Or that I did not pay attention, I took the game recently, and in general I make a screenshot and I save it in the paint software.

he writes me: "failed backup of screenshot on hard drive"

I hope it does not matter? that my hard drive is not giving up the ghost?
Thank you.
I believe that your drive is fine. I believe this is a symptom of the same erroneous file system permission problem that is preventing the plugin from writing. Can you please tell me what the original error message was exactly as displayed (in French) when you tried to save a screen shot in-game? Or just use paint to paste the image of the error message and post it. Thanks.

EDIT:
When trying an in-game screenshot, is the exact original error message: "Echec de sauvegarde de la capture d'écran sur le disque." ?

If so, there are a few things you have to check to determine where and how the permissions are set incorrectly and I can hopefully walk you through that. Once fixed, not only plugins will work but your in-game screenshots should also work.

Last edited by Garan : 02-28-2018 at 09:38 PM.
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Unread 02-28-2018, 04:39 PM  
magdalena001
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Hello, not actually for my screenshots recently, when I do Print Screen, I see an image capture error message, I think I had to unintentionally delete the screenshot file. Or that I did not pay attention, I took the game recently, and in general I make a screenshot and I save it in the paint software.

he writes me: "failed backup of screenshot on hard drive"

I hope it does not matter? that my hard drive is not giving up the ghost?
Thank you.
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Unread 02-28-2018, 09:24 AM  
Garan
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Quote:
Originally Posted by magdalena001
Hello,

Rename:OK
2) Create:OK
3)question: copy files back to the folder create "The lord of the ring online": OK
(in the backup folders: CEF and Plugindata, I do not touch them, I leave them, I do not touch them.)

4)start the game:OK

I click on the map, the map is displayed, I choose a place on the map .... the map disappears.

So here are the results of the files after all the manipulations and opening of the game and and remove the old file:

and in the all server folder, it is empty.

I thank you, I think I have done all that was asked.
On the other hand my UI skin plugins, works perfectly.

PS:Another question: the file that I still do not have in all server: setting moormap, if a person passed me his file ?? do I copy it in my file?

Thank you.
OK, this is a bit odd but I noticed something as well. How are you taking the screenshots? When you take a screenshot in game it should print a message in the Standard channel. That's the same channel with the messages about entering channels and loading plugins so it is enabled but I don't see any messages for screenshots. I also don't see any screenshot files in your folder. If you press Ctrl+P or the "Print Screen" key on your keyboard (it may be different on a French keyboard) does the game not take screenshots? Are you using an external utility to capture screenshots? If so, that would be another indication that the game is still unable to create files in the "The Lord of the Rings Online" folder. Could you try taking a screenshot with the game and see if it gives you a message - it should include the name of the screenshot file - and then see if a file gets created in that folder?

I noticed that the game seems to have updated the UserPreferences.ini file (the timestamp changed) so it is able to write to that file. I am curious about the screenshots to see if perhaps there is an additional clue there.

Unfortunately, having someone else's file would not solve the problem. Moormap and many other plugins need the ability to create files, in the case of MoorMap, it creates many files, including separate files for each map for custom annotations.

Last edited by Garan : 02-28-2018 at 09:39 AM.
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Unread 02-28-2018, 06:29 AM  
magdalena001
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Hello,
Quote:
1) rename "The Lord of the Rings Online" to "The Lord of the Rings Online Backup"

2) create new "The Lord of the Rings Online"

3) copy only the files and folders listed

4) start the game, see if everything works

5) copy or save any screenshots files you want to save (if any exist)

6) If there is any problem let me know, otherwise it is now ok to delete the old folder.
Rename:OK
2) Create:OK
3)question: copy files back to the folder create "The lord of the ring online": OK
(in the backup folders: CEF and Plugindata, I do not touch them, I leave them, I do not touch them.)






4)start the game:OK













I click on the map, the map is displayed, I choose a place on the map .... the map disappears.

So here are the results of the files after all the manipulations and opening of the game and and remove the old file:



and in the all server folder, it is empty.

I thank you, I think I have done all that was asked.
On the other hand my UI skin plugins, works perfectly.

PS:Another question: the file that I still do not have in all server: setting moormap, if a person passed me his file ?? do I copy it in my file?

Thank you.

Last edited by magdalena001 : 02-28-2018 at 06:34 AM.
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Unread 02-27-2018, 12:15 PM  
Garan
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Quote:
Originally Posted by magdalena001
if I understand correctly I keep the plugin files, and ui, "lotro.keymap" and "UserPreferences.ini I delete my folder The Lord of the Rings Online.
I recreate a The Lord of the Rings Online folder. Do I copy my files back and restart my game? Thank you.
Correct, but just rename the existing folder, don't delete it until you know everything works.

1) rename "The Lord of the Rings Online" to "The Lord of the Rings Online Backup"

2) create new "The Lord of the Rings Online"

3) copy only the files and folders listed

4) start the game, see if everything works

5) copy or save any screenshots files you want to save (if any exist)

6) If there is any problem let me know, otherwise it is now ok to delete the old folder.
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Unread 02-27-2018, 11:33 AM  
magdalena001
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So, I renamed the file to The Lord of the Online Backup Rings, I saved elsewhere the files lotro.keymap, UserPreferences.ini, plugins and UI.
Then I delete the inside of the folder that has been renamed to Backup.
Opened my game with the empty folder. He actually created a folder by himself in my documents with the subfolders CEF, PluginData etc ...
My game was well reset with audio and video graphics at zero.I close my game, and copy / paste the file back up.I restart my game, activate moormap, I had to redo the manipulation / plugins empty and/ plugins load moormap, still the same problem, I have the icon, the map opens and when I always click on a place to see the map, it closes.No additional file in the plugin data file.

I'm going to drop it's okay, maybe since I had to transfer from one server to another, our server to shut down, maybe that's a problem, I should once reinstall the game.
Thank you for your help. And really sorry.

Last edited by magdalena001 : 02-27-2018 at 12:13 PM.
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Unread 02-27-2018, 10:38 AM  
Garan
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Quote:
Originally Posted by magdalena001
Hello.Here are my file in question, there are all empty.No file MoorMapSettings.plugindata "

I did a search, and the file does not exist in my system.

I may have to reinstall the game?
The installation of my game is not on the hard drive of windows, it is on another hard drive.
Since a few months, I have a new pc, we just move the diques hard of my old tower to the new, I did not reinstall the windows.

Thank you.
It certainly looks like a permissions problem.

The best solution is to rename the "The Lord of the Rings Online" folder to something like "The Lord of the Rings Online Backup" and then manually create a new "The Lord of the Rings Online" folder. Only copy the files and folders listed below, any other files or folders need write permissions and copying them may cause problems.

If you use any custom key mappings or graphics settings, you can copy the two files "lotro.keymap" and "UserPreferences.ini" from the original folder to the new one. If you find yourself having problems changing graphics settings, you can open those files and copy their contents to new files, they are text only. IIRC, copying them will give the new copy inherited permissions from the new folder so it should be OK for those two.

You can copy the "Plugins" folder from the original folder to the new one since the game only needs to read those files and will work fine.

If you use any custom skins, you can copy the "UI" folder from the original folder to the new one (it is also only read by the game).

Create a new PluginData folder - do NOT copy the original PluginData folder. Don't copy any files from inside PluginData or it's subfolders and don't copy or create new subfolders, let the game create new ones - that will mean resetting options for any plugins but will avoid repeating this same problem in the future. You can ignore the other files and folders, only the screenshots are relevant and you can access them yourself from the old folder when you want. Let the game recreate any new folders like Cache, CEF, etc (some of those may be from old or beta versions of the client and not exist on your system but the game will automatically recreate any it needs). Start the game and all plugins should now work correctly.

Once you are sure the game is running correctly and you have preserved any screenshots you want preserved you can delete the rest of the old backup folder (or just leave it as it doesn't take that much room).

Last edited by Garan : 02-27-2018 at 11:06 AM.
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Unread 02-27-2018, 05:19 AM  
magdalena001
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Hello.Here are my file in question, there are all empty.No file MoorMapSettings.plugindata "





I did a search, and the file does not exist in my system.

I may have to reinstall the game?
The installation of my game is not on the hard drive of windows, it is on another hard drive.
Since a few months, I have a new pc, we just move the diques hard of my old tower to the new, I did not reinstall the windows.

Thank you.
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Unread 02-26-2018, 08:13 PM  
Garan
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Quote:
Originally Posted by magdalena001
Hello, Thank you for your answer. I opened the Moormap card, no error message in the game chat room. Error message is check in the chat options.
And in my documents, I have no log file.

What's odd, another player who at Moormap, no problem on his side, was able to be because he's got this plugins from the start ?.

Thank you.
Actually, not that odd that another player has no problems, quite literally thousands of other users use MoorMap, most with no problem. Every once in a while someone has something specific to their one installation that prevents it from working until we can track it down. Usually it winds up being a conflict with another plugin (usually easy to find and fix) or an operating system file permissions error (harder to isolate and fix).

So, back to identifying the problem in your installation. The next step is to check on the .plugindata file and see if it is getting updated and if not, why. First, do NOT post any screenshots of your PluginData folders without first blacking out the part of the path that includes your actual account name. This is fairly important to keep your account safe.

The file we are interested in will be in the path "Documents\The Lord of the Rings Online\PluginData\username\AllServers" where username is your actual account name (again, don't disclose that, not even to me). The filename is "MoorMapSettings.plugindata". You will see a LOT of MoorMap files in that folder as the plugin has to keep separate files for each map in order to load annotations without significantly adding to the memory usage of the client. The first thing I am interested in is the modified date listed for the file - write down the date listed, load the game, load the plugin and try to switch maps then close the game. Check the same file and see if the modified date changed.

If it did not change then you have a problem writing to that folder with the account that runs the game. You can try simply renaming the "AllServers" folder to "AllServersBackup" (so you don't lose any settings from other plugins while testing this). This must be done with the game closed. Restart the game and load the plugin. The client should automatically create a new AllServers folder after you load MoorMap and try to change maps. If this solves the problem then just check that any other plugins work correctly and you should be all set. If the folder doesn't get recreated or MoorMap still doesn't work, delete the new AllServers folder and manually create a new "AllServers" folder, then start the game again and see whether that works. Let me know the result. If every thing seems to work, delete only the MoorMap files from the AllServersBackup folder (they will have names that start with "MM" or "MoorMap") and copy anything remaining into the new AllServers folder - that will preserve any data from other plugins that use the same folder.

If the date on the file did change, try simply deleting the MoorMapSettings.plugindata file and try testing again. If this still fails then we can continue this via PMs and email so that I can get more information about the file as well as provide more detailed debugging information.

Last edited by Garan : 02-26-2018 at 08:17 PM.
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